FAQ
Each Given piece is made specifically for you — with care, precision, and intention.
Because of the made-to-order nature of our products, we are unable to accept standard returns or exchanges.
Once your size is selected and your order is confirmed, we immediately begin crafting your unique piece. Every item is handmade with attention to detail and tailored to your measurements, making it unsuitable for resale.
Exceptions to this policy
We understand that in rare cases, a product may not arrive as expected. While we do not accept returns based on sizing or preference, we do accept responsibility for items that arrive damaged or faulty.
Each item is thoroughly inspected before shipping. If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order at info@givenamsterdam.com.
In the case of a confirmed issue, we will offer a store credit in the form of a digital giftcard, equal to the value of the item. This credit has no expiration date and can be used at any time on our webshop.
Thank you for understanding and for valuing the craftsmanship behind every Given Amsterdam piece.
Please contact us as soon as possible at info@givenamsterdam.com — we’ll gladly assist you with the necessary arrangements. Kindly note that all our pieces are carefully handmade and tailored to the size you provide, ensuring a precise and personalized fit made just for you.
Once an order is placed, it cannot be canceled, as each item is crafted especially for you.
Because our products are made to order, we begin the creation process as soon as the size and design are selected. Each piece is carefully crafted to your specifications, making it unique and personalized. As a result, we’re unable to resell the product to other customers.
Thank you for understanding and appreciating the care that goes into making your one-of-a-kind piece!
We ship worldwide, and delivery times may vary depending on the destination.
• Netherlands: Estimated delivery is 3-5 days after processing.
• Europe: Estimated delivery is 5-10 days after processing.
• USA & Canada: Estimated delivery is 7-14 days after processing.
• Rest of the World: Estimated delivery is 10-20 days after processing.
Please note that these timeframes are estimates and may vary due to customs processing or other factors. We appreciate your patience and understanding!
Each dress is made to order and carefully handcrafted.
On average, production takes approximately 2 weeks, depending on the specific item and order volume. Some pieces may be ready sooner, while others may require a bit more time due to their level of detail.
For the most accurate processing time, please refer to the product description of the item you’ve selected.
We aim to deliver your order as efficiently as possible, while maintaining the quality and craftsmanship that define Given Amsterdam.